Refund & Return Policy

Effective Date: July 27, 2026

At SAREI, customer satisfaction is our priority. We strive to deliver high-quality products that meet your expectations. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

You may request a return only if:

  • You receive a wrong product.

  • You receive a damaged or defective product.

  • You receive a product with a manufacturing defect.

  • You receive an incomplete order or missing item.

To be eligible for a return, the request must be raised within 48 hours of delivery.

2. Return Conditions

To qualify for a return:

  • The product must be unused, unwashed, and unworn.

  • All original tags, packaging, accessories, and invoices must be intact.

  • The product must be in its original condition.

  • An unboxing video may be required to verify damage, missing items, or incorrect products.

Returns may be rejected if these conditions are not met.

3. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Products used, washed, altered, or damaged after delivery.

  • Products without original packaging or tags.

  • Products damaged due to customer misuse.

  • Orders returned without prior approval.

  • Clearance, promotional, or final sale products (unless damaged or incorrect).

4. Refund Policy

Once the returned product is received and successfully inspected:

  • Approved refunds will be processed to the original payment method.

  • Refunds are generally completed within 5–7 business days after approval.

  • Bank or payment gateway processing times may vary.

If the payment was made through Cash on Delivery (if applicable), the refund will be processed to the customer's verified bank account.

5. Exchange Policy

Eligible products may be exchanged for:

  • The same product (if available).

  • A replacement for a damaged or defective item.

  • The correct product if a wrong item was delivered.

Exchange requests are subject to stock availability.

6. Order Cancellation

  • Orders can be cancelled only before dispatch.

  • Once an order has been shipped, cancellation is not possible.

  • If a prepaid order is cancelled before dispatch, the refund will be processed after cancellation approval.

7. Failed or Duplicate Payments

If your payment is deducted but the order is not confirmed, or if you are charged more than once for the same order, the amount will be refunded after successful verification.

8. Return Shipping

  • If the return is due to our error (wrong, damaged, defective, or incomplete product), SAREI will arrange the return pickup wherever service is available or provide suitable assistance.

  • If the return is not due to our error, return shipping charges may be the customer's responsibility.

9. Refund Approval

Every return request is verified by our quality team. SAREI reserves the right to approve or reject any refund or return request if the policy conditions are not satisfied.

10. Contact Us

For any return, refund, exchange, or cancellation request, please contact us:

Brand: SAREI

Customer Support: +91 88245 23410

Email: support@sarei.in

Registered Office:
Shop No. 306, 3rd Floor,
D. R. India Textile Hub,
Behind Raghuvir Business Empire,
Surat – 395010, Gujarat, India.

By placing an order on the SAREI website, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.